FAQ

  1. What is Naynie’s Treasures?
    Naynie’s Treasures is an online store offering a curated selection of stylish, practical, and high-quality products for you and your family. From trendy apparel and accessories to cozy home essentials, we’re here to bring you unique treasures at great prices.
  2. What types of products do you sell?
    We offer a variety of products, including stylish leggings, tumblers, beanies, slippers, and more! Our collection is always expanding, so check back often for new arrivals.
  3. Do you offer gift cards?
    Not at the moment, but we’re working on adding them soon! Stay tuned for updates.
  4. How can I contact customer support?
    You can reach us through email at customerservice@nayniestreasures.com, send us a message on our social media pages, or use the contact form on our website.
  5. Do you have a rewards or loyalty program?
    Currently, we don’t have a rewards program, but we do run special promotions, discounts, and giveaways for our community members! Be sure to follow us on social media and join our Facebook group to stay updated.
  6. What payment methods do you accept?
    We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
  7. Can I cancel or change my order after placing it?
    We process orders quickly, so once an order is placed, we may not be able to make changes. If you need to cancel or modify your order, please contact us ASAP, and we’ll do our best to assist you.
  8. How do I use a discount code at checkout?
    Simply enter your discount code in the designated field during checkout, and the discount will be applied before payment. Sometimes, we already have the code there for you!
  9. Can I place an order without creating an account?
    Yes! You can check out as a guest, but creating an account makes it easier to track your orders and access future discounts.
  10. Where do you ship from?
    Currently our products ship from the U.S.

  11. How long does shipping take?
    Shipping times vary based on the product’s destination, usually 3-7 business days.

  12. Do you offer free shipping?
    Yes! We have a Free Shipping category on our website, and we frequently run free shipping promotions.
  13. Can I track my order?
    Absolutely! Once your order ships, you’ll receive a tracking number via email.
  14. Do you ship internationally?
    Right now, we only ship within the U.S.
  15. What do I do if my package is lost or delayed?
    If your package hasn’t arrived within the expected timeframe, please contact us. If it’s lost in transit, we’ll work with the shipping carrier to resolve the issue.
  16. What is your return policy?
    We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resellable condition.
  17. How do I start a return?
    Email us at returns@nayniestreasures.com with your order number and reason for return, and we’ll guide you through the process.
  18. Do you offer exchanges?
    At this time, we don’t offer direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item.
  19. When will I receive my refund?
    Once we receive your return and inspect the item, we’ll process your refund within 5-7 business days. The refund will be credited to your original payment method.
  20. What if I receive a damaged or defective item?
    Oh no! We want to make this right. Please contact us with photos of the damaged item, and we’ll send a replacement or issue a refund.
  21. How do I wash/care for my clothing items?
    For best results, wash clothing in cold water on a gentle cycle and tumble dry low or hang to dry. Check the product tag for specific care instructions.
  22. Do your leggings have pockets?
    Yes! We have leggings with double pockets, perfect for carrying your phone, keys, or small essentials.
  23. Are your tumblers dishwasher safe?
    Most of our tumblers are dishwasher safe, but for longevity, we recommend handwashing. 
  24. How can I join giveaways and contests?
    We frequently host giveaways on Facebook and Instagram! To enter, follow the instructions in our posts—usually, you’ll need to like, comment, and tag friends.
  25. Where can I share photos of my purchases?
    We love seeing your purchases! Share them in our Facebook group, tag us on Instagram, or leave a review on our website.
  26. Do you have a referral program?
    Not yet, but we’re looking into launching one soon! 
  27. Do you have an affiliate program?                                                                    Yes! On the bottom of our home page we have a Become An Affiliate link. You can sign up there. We currently offer 10-15% commissions.
  28. How do I get featured on your social media?
    Tag us in your photos, and we might feature you! We love showcasing our amazing customers.